Confirmed software-license sales are final for change-of-mind requests after the license has been delivered or activated. This rule does not remove remedies required by applicable law for verified defects, non-conformity, incorrect delivery, or duplicate payment.
Evaluate before purchase
An available trial is intended to test the product, language, device compatibility, workflows, reports, printing, and local operating environment before payment. Its duration and entitlements are displayed before activation.
Customers should ask questions and verify the selected duration, device, price, extensions, cloud services, and required functionality before submitting payment.
When a sale becomes final
A paid sale becomes final when Fikrova confirms the payment and delivers or activates the requested license. No refund is provided merely because the customer changes their mind, stops using the product, selected the wrong duration despite clear confirmation, or no longer needs the software.
A pending payment request that has not been confirmed or delivered may be cancelled by contacting support.
Problems Fikrova will correct
Contact support if the wrong product or plan was delivered, the same transaction was charged twice, a confirmed license was not delivered, or the software has a verified material defect or does not conform to the agreed description.
Fikrova may first repair, replace, correct, reissue, or complete delivery. A full or partial refund is provided where required by applicable law or where the appropriate remedy cannot reasonably be completed.
Extensions and cloud services
A paid extension or Cloud Backup purchase becomes final when payment is confirmed and the entitlement is made available. The order controls its scope, validity, quota, and included features.
Unused time or storage is not automatically refundable after delivery. Incorrect entitlement, duplicate payment, failure to deliver, or a verified non-conforming service will be corrected or refunded when required by law or when an appropriate remedy cannot reasonably be completed.
Non-refundable situations
Change of mind after delivery or activation; failure to use the trial; loss caused by unsupported hardware, Windows, network, third-party software, malware, unauthorized changes, or ignored system requirements; physical support already performed; custom work already accepted; and suspension caused by a breach are not refundable except where law requires otherwise.
How to report a payment problem
Send the account email, product, license identifier, payment reference, receipt, date, and a clear description through the customer account or support@fikrova.com. Do not publish license keys or receipts publicly.
Fikrova may request diagnostic information and a reasonable opportunity to verify and correct the issue before deciding the remedy.
Payment reversals
Customers should contact Fikrova before starting a payment dispute. Fraudulent or unexplained reversals may result in license suspension while the transaction is investigated. This does not restrict a lawful right to dispute an unauthorized or incorrect charge.
Policy changes
Fikrova may update this policy at any time for future purchases. The version accepted for a completed purchase and mandatory legal rights continue to govern that transaction; a later policy cannot retroactively remove them.